At Alexiabeard Floating Nightstands, we strive to provide our customers with a seamless shopping experience, from the moment you place your order to the delivery of your furniture. This Shipping and Returns policy outlines our procedures and terms to ensure you have a clear understanding of how we handle these aspects of your purchase.
Shipping Policy
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Shipping Methods and Costs: We offer a variety of shipping methods to meet your needs, including standard and expedited options. Shipping costs are calculated based on the delivery method selected and the destination of the package. All shipping costs are non-refundable, except in cases where a return is due to our error (such as a defective product or incorrect shipment).
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Processing Time: Orders are typically processed within 2-3 business days. During peak seasons or promotional periods, processing times may be extended. You will receive a confirmation email once your order has been shipped, including tracking information to monitor the delivery status.
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Delivery Time: Delivery times vary depending on the shipping method chosen and the destination. Standard shipping usually takes 7-10 business days, while expedited shipping can take 3-5 business days. Please note that delivery times are estimates and may be affected by external factors such as weather conditions or carrier delays.
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International Shipping: We ship to most countries worldwide. International shipping rates and delivery times will vary based on the destination. Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
Returns Policy
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Eligibility for Returns: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Custom-made or personalized items are not eligible for return unless they are defective or damaged.
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Initiating a Return: To initiate a return, please contact our customer support team at centerteam@alexiabeard.com with your order number and details about the product you wish to return. Our team will provide you with instructions on how to proceed with the return.
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Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Refunds: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund and notify you via email. Refunds will be issued to the original payment method within 7-10 business days, depending on your bank or payment provider.
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**Non-
- Non-Returnable Items: Certain items are not eligible for return, including custom-made or personalized products, items purchased on sale, and gift cards. Please refer to the product description for details on non-returnable items.
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Exchanges Policy
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Eligibility for Exchanges: If you wish to exchange your product for a different item, you may do so within 30 days of receipt. The item must be unused, in its original packaging, and in the same condition that you received it.
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Initiating an Exchange: To initiate an exchange, please contact our customer support team at centerteam@alexiabeard.com with your order number and details about the product you wish to exchange. Our team will guide you through the process and provide instructions for returning the original item and ordering the new item.
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Return Shipping for Exchanges: Customers are responsible for the return shipping costs for exchanges unless the exchange is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Processing Exchanges: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your exchange and ship the replacement product to you. You will receive an email confirmation with the new tracking information once your replacement has been shipped.
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Damaged or Defective Products
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Reporting Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at centerteam@alexiabeard.com with your order number and photos of the damaged item. We will work with you to resolve the issue promptly.
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Replacement for Damaged or Defective Items: Upon verification of the damage or defect, we will offer you a replacement product at no additional cost. If a replacement is not available, we will provide a full refund for the damaged or defective item.
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Additional Information
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Order Cancellations: If you need to cancel your order, please contact us as soon as possible at centerteam@alexiabeard.com. We can only cancel orders that have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.
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Address Changes: If you need to change the shipping address for your order, please contact us immediately at centerteam@alexiabeard.com. We can only make changes to the shipping address if the order has not yet been processed or shipped.
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Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier to file a claim. We will assist you to the best of our ability, but we cannot guarantee the recovery of lost or stolen packages.
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Contact Information
If you have any questions or concerns about our Shipping and Returns policy, please feel free to contact our customer support team at centerteam@alexiabeard.com. We are here to assist you and ensure that your shopping experience with Alexiabeard Floating Nightstands is a positive one.